FREQUENTLY ASKED QUESTIONS - FINE JEWELLERY
PAYMENTS
WHAT PAYMENTS METHOD DO YOU ACCEPT?
We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, soyour details will be safe with us.
Credit Cards or Debit Cards
We accept all major credit and debit cards. Please note that a non-refundable surcharge of 2.55% is applicable when you select theAmerican Express card to make a purchase. For particular card payments you will be asked to enter your Internet banking password usedfor MasterCard Securecode. Unfortunately without a password, we will not be able to authorise your card, and your order will beincomplete.
PayPal
You can place an order using PayPal as payment option online by selecting it as payment option during checkout process.
If you prefer to pay via a PayPal account or over phone, simplyget in touchwith our Customer Care Team or email at [email protected] and we will send you a PayPal request. On receipt of the request, simply make the payment and email us with thepayment details and you will receive the Order Confirmation against your order.
Bank Transfer
If you prefer to pay by bank transfer, this is also an acceptable means of payment. Simply email the Customer Care Team on [email protected] or simply call us.
Telephone
If you would prefer to make a payment via the telephone, we are happy to help. Simply telephone our Customer Care Team on with yourcard and order details.
Get in touch
If you would like to talk to a member of our Customer Care Team about payment options, please get in touch on or enter into aLive Chatasyou prefer.
For any further questions or requests concerning your order and payments, please contact our customer care team in the Contact Us section.
- FRAGRANCE
- FINE JEWELLERY
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CUSTOMER CARE
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MESSAGE US
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Payment
Credit card, debit card, PayPal or Financing
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Shipping Delivery
Insured and secure delivery or click and collect
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Returns & Exchanges
Complimentary returns
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PACKAGING
Complimentary and Eco-friendly packaging
PAYMENT
XWe accept following payments.
Accepted payment methods:
- Payments are accepted via credit card, debit card, PayPal and Klarna with a valid billing and shipping address
- Accepted credit cards are Visa, American Express and Mastercard
- Bank transfer
- Telephonic Payments
Klarna is available for purchases up to £4000 with pay now, up to £2500 when paying in instalments and up to £2500 when paying after 30 days.
Bank Transfers: Bank Transfers are also accepted. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. In order to pay by Bank Transfer, please contact our Customer Care . Please note that processing purchases by Bank Transfer can take up to 6 business days.
Also note that additional validation may be required. Orders must be placed with a valid billing and shipping address*. Your billing address must correspond to the address of your credit card, or we will not be able to process your order. All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
Telephonic Payments: We also undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please contact our Customer Care for more details during our opening hours - Mon-Fri (9.30am to 5.30pm).
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