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FREQUENTLY ASKED QUESTIONS - FRAGRANCE

FRAGRNACE

Are your products tested on animals?

No. Animal testing has been banned in Western perfumery for several decades. We are absolutely 100% against animal testing.

The raw materials that we use in our products are all vegetable or mineral derived, we do not use animal-derived raw materials.The raw materials we use are all cosmetic grade and have not been tested on animals for the purposes of use in cosmetics.

Are your products vegan?

Yes. Our products do not contain animal ingredients.

Are your products cruelty-free?

Yes. Our products are certified cruelty-free.

Are your products bovine free?

Yes. Our products are bovine free.

Are your products phthalate free?

Yes. Our products are phthalate -free.With all of our ingredients, we are careful to follow the strict IFRA standards and the European cosmetics guidelines.

What is the difference between Eau de Toilette and Eau de Parfum?

Fragrances consist of a concentrate of perfume, alcohol and water. The differences are simply a matter of the amount or concentration of oils in the fragrance. These oils are called "juice." The highest concentration of "juice" is in perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette. The percentages of the concentrations are 11% to 20% for an 'Eau de Parfum' and 6% to 10% for an 'Eau de Toilette’. The higher the concentration of "juice" the longer your fragrance will last, and the less you need to apply.

Where should I apply perfume?

Apply it where the skin is warm with good blood circulation, because the heat helps diffuse and magnify the aroma of fragrance. Spray/dab on your ‘hot spots’, or pulse points – below the ear lobes (not behind), temples, wrists, nape of neck, back of the knees, in the crease of your elbows, navel area. Apply very concentrated perfumes (like Extracts) on neck or under the wrist for best effect.

How can I keep my fragrance from going bad?

Our perfumes are very stable and are designed to be used and stored in a normal way.Keep all fragrance in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.

Is the alcohol in your perfumes bad for me?

We use 100% organic perfumer's alcohol in all our perfumes. This alcohol is harmless and act like a ingredient carrier for aroma.

I'm allergic to most perfumes, they give me a headache! Will I be allergic to yours?

You're probably allergic to the nasty chemical ingredients in commercial perfumes (those chemicals are, filled with hormone disruptors and all sorts of junk!) We recommend you carefully try our perfume to see if it has the same reaction....maybe start with a small patch test on your skin, or dabbing the scent on a tissue to smell.Our discovery set is the best way to explore and start the journey.

Does your perfume have alcohol in it?

Yes. The alcohol we use is a non-synthetic fermentation grade. Perfume needs a carrier in order to extend a shelf life indefinitely and dilute the ingredients to a skin-safe level. Perfume carriers include oil and alcohol. Alcohol makes the fragrance emanate from your skin. Without alcohol, you would be the only person who knew you were wearing any fragrance at all.

Why do some fragrances seem to last much longer than others?

People with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance. PH levels (amount of acidity in our skin) also varies slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react.

Perfume don’t last on me. How can I make my scent last longer?

We recommend layering your fragrance to achieve a long lasting effect. Layer your fragrance to extend its life. Perfumes also do not last on too dry skin. If that is the case, apply either a (truly) unscented body lotion, or one that matches your perfume. Each reinforces the impact of the other to increase the life of your favourite scent.

Can I judge a fragrance by sniffing the opened bottle?

No. When you cold sniff an open bottle, your nose inhales the volatile top notes. A fragrance needs to be applied to your skin to come alive. It blooms as it reacts with the warmth of your body to create a fragrance that is unique to you.

I can’t smell the fragrance I am wearing after a while?

It must be olfactory fatigue hence the sense of smell classically cuts off within minutes. After constant stimulation our senses get tired. You cannot move away from your own perfume, you become used to it. You may think it has disappeared, but others can still smell it.

Which of your fragrances are for women and which are for men ?

We believe that all fragrances should in principle be unisex, worn by either men or women based on their personal preferences. Our scents are created without necessarily a gender in mind.

I'm vegan, or vegetarian - can I wear your perfumes?

Yes; our perfumes are vegan-friendly - we do not use animal products in our formulations. And we do not test on animals.

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  • FRAGRANCE
    1. FRAGRANCE - FAQ
    2. PERFUMERY TERMS
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  • CUSTOMER CARE

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      Complimentary and Eco-friendly packaging

    PAYMENT
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    We accept following payments.
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    Accepted payment methods:

    • Payments are accepted via credit card, debit card, PayPal and Klarna with a valid billing and shipping address
    • Accepted credit cards are Visa, American Express and Mastercard
    • Bank transfer
    • Telephonic Payments

    Klarna is available for purchases up to £4000 with pay now, up to £2500 when paying in instalments and up to £2500 when paying after 30 days.

    Bank Transfers: Bank Transfers are also accepted. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. In order to pay by Bank Transfer, please contact our Customer Care . Please note that processing purchases by Bank Transfer can take up to 6 business days.

    Also note that additional validation may be required. Orders must be placed with a valid billing and shipping address*. Your billing address must correspond to the address of your credit card, or we will not be able to process your order. All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.

    Telephonic Payments: We also undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please contact our Customer Care for more details during our opening hours - Mon-Fri (9.30am to 5.30pm).

    SHIPPING & DELIVERY
    X

    The delivery date may vary depending on the actual availability of the products and it is subject to the acceptance of the order. Pre-order and Made-to-Order items will ship on the estimated date noted on the product description page. These items will be delivered via Special signed for delivery once they become available.

    We provide complimentary shipping worldwide, ensuring that you won't incur any charges regardless of your location. Your item will be sent with utmost care and protection through our trusted (name of shipping service) delivery service, right to your doorstep. We prioritize the safety of your order by providing comprehensive insurance coverage, eliminating any concerns related to delivery. For valuable items exceeding $30,000, we rely on specialized shipping services such as Malca-Amit or Brinks to ensure top-notch security.

    Additional information is available during the checkout process or on the FAQs Section.

    RETURNS & EXCHANGE
    X

    We are pleased to offer complimentary returns & exchanges within 30 days of reception/collection of your item

    Requesting a return:

    • You must ‘Request a return’ in your profile under My account before returning an order
    • Refunds will be made to the original buyer, using the same method of payment that was originally used for the purchase.

    Return conditions:

    • Item must be returned in original shipping packaging and retains its original branded packaging. Include any accompanying accessories, instruction booklets, labels, protective covers, leaflets, or boxes that are associated with the purchase.
    • Perfume boxes must still be sealed (with its sticker or crystal film) and may only be returned in the UK
    • Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return.

    You can return any item within 30 days from the receipt of the order, activating online your Return request and using the pre-paid shipping label included in the package.

    PACKAGING
    X

    Experience the essence of our signature "Green" packaging, inspired by the harmonious balance between nature and innovation. The serene "green" colour is a true embodiment of our commitment to sustainability and environmental consciousness. Crafted from sustainable and eco-friendly materials, our boxes not only contribute to a greener environment but also offer practicality during transportation. Each element of our green packaging has been carefully crafted to reflect our dedication to preserving the planet and embracing eco-friendly practices.

    By opting for this distinct colour, we aim to evoke a sense of harmony and connection with the natural world, inviting our customers to join us on our sustainable journey. With our green packaging, we strive to make a positive impact while delivering an exceptional and environmentally responsible product experience.

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