FREQUENTLY ASKED QUESTIONS - FINE JEWELLERY
UPGRADE
Upgrading size/ carat weight
Upgrading diamond size is simply upgrading diamond weight.
Remember “The Bigger The Better” is true when it’s come to diamond size.
It is always good to see the different diamond sizes for the comparison. If you’d like a real sense of scale, Please see below for "real size" interactive tool.
Upgrading clarity/sparkle
If you like your diamond to have the best possible quality and sparkle, then investing in the next grade up is always wise decision.
After upgrading the difference is visible in many ways!! Your diamond will look more radiant, gain in value – and you’ll get the very best quality for your budget for sure.
Please contact us if you would like to discuss about Clarity upgrade.
Upgrading setting
If you would like to upgrade the setting from 18K Gold to Platinum or complete new piece of Jewellery we are here to help.
Our expert consultant will help you to select any particular design or full custom design, and can create whatever Jewellery piece you desire with your old gemstones, diamonds or Jewellery.
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- FINE JEWELLERY
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CUSTOMER CARE
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MESSAGE US
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Payment
Credit card, debit card, PayPal or Financing
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Shipping Delivery
Insured and secure delivery or click and collect
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Returns & Exchanges
Complimentary returns
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PACKAGING
Complimentary and Eco-friendly packaging
PAYMENT
XWe accept following payments.
Accepted payment methods:
- Payments are accepted via credit card, debit card, PayPal and Klarna with a valid billing and shipping address
- Accepted credit cards are Visa, American Express and Mastercard
- Bank transfer
- Telephonic Payments
Klarna is available for purchases up to £4000 with pay now, up to £2500 when paying in instalments and up to £2500 when paying after 30 days.
Bank Transfers: Bank Transfers are also accepted. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. In order to pay by Bank Transfer, please contact our Customer Care . Please note that processing purchases by Bank Transfer can take up to 6 business days.
Also note that additional validation may be required. Orders must be placed with a valid billing and shipping address*. Your billing address must correspond to the address of your credit card, or we will not be able to process your order. All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
Telephonic Payments: We also undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please contact our Customer Care for more details during our opening hours - Mon-Fri (9.30am to 5.30pm).
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