FREQUENTLY ASKED QUESTIONS - FINE JEWELLERY
RESIZING
Can I resize my ring?
Resizing a ring is possible for most rings. However, it is not possible to resize eternity rings, rings that have been engraved, or rings that have too large a difference for resizing.
How do I find the right size?
When measuring your finger, a ring should fit snug and comfortably. The most accurate way to find a good fit is by using a ring sizer or having a jeweller measure your finger. Alternatively, have a jeweller measure a ring that is worn on the ring finger to determine the ring size. Fingers may slightly swell in warm weather, so be sure to choose a size that fits comfortably over the knuckle and does not fall off when moving your hand. We’re happy to create rings in quarter sizes and in-between sizes to ensure we can craft the perfect fit.
You must try our Ring Sizer to discover the right size.
What can I get resized?
We offer one free resizing within 30 days of your purchase. You are simply responsible for the insured shipping fees, which amount to £50 including shipping both ways. Please be aware that a resizing down may result in a slight reduction in metal weight, which cannot be reimbursed. Any resizing up will not be subject to additional metal charges. We request up to 10 working days to perform a resizing, excluding shipping days.
Please Note: Eternity rings cannot be resized or exchanged outside our 30-day return policy.
If you ordered the wrong ring size - resizing service
We are here to help. We will do our best to measure the correct ring size for you.
Click this link for Ring Sizer Guide
If the size you ordered turns out to be incorrect, we are usually able to resize the ring for you. This service normally has a standard cost, starting from £50.00. Bear in mind, however, that the exact resize fee depends on the amount of adjustment needed and the particular style of the ring.
Also, please note that certain rings, such as full eternity rings, cannot be resized (or returned or exchanged). If this is the case, we will already have clearly notified you of this before we proceeded with your order.
If you need advice on resizing a ring, please call us and speak to one of our experts here
- FRAGRANCE
- FINE JEWELLERY
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CUSTOMER CARE
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MESSAGE US
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Payment
Credit card, debit card, PayPal or Financing
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Shipping Delivery
Insured and secure delivery or click and collect
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Returns & Exchanges
Complimentary returns
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PACKAGING
Complimentary and Eco-friendly packaging
PAYMENT
XWe accept following payments.
Accepted payment methods:
- Payments are accepted via credit card, debit card, PayPal and Klarna with a valid billing and shipping address
- Accepted credit cards are Visa, American Express and Mastercard
- Bank transfer
- Telephonic Payments
Klarna is available for purchases up to £4000 with pay now, up to £2500 when paying in instalments and up to £2500 when paying after 30 days.
Bank Transfers: Bank Transfers are also accepted. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. In order to pay by Bank Transfer, please contact our Customer Care . Please note that processing purchases by Bank Transfer can take up to 6 business days.
Also note that additional validation may be required. Orders must be placed with a valid billing and shipping address*. Your billing address must correspond to the address of your credit card, or we will not be able to process your order. All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
Telephonic Payments: We also undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please contact our Customer Care for more details during our opening hours - Mon-Fri (9.30am to 5.30pm).
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