FREQUENTLY ASKED QUESTIONS - FINE JEWELLERY
CARE
How to store Loose Diamonds?
To safely store your diamond, we suggest keeping your diamond wrapped in a soft cloth, in a dry box, away from humidity and harsh chemicals. If you have multiple loose diamonds, wrap each diamond separately to prevent scratches.
How to clean loose Diamonds?
Please do not use harsh chemicals like bleach or chlorine. Household cleaners as such can cause discoloration. If you want to leave it to the hands of professionals, make sure their methods are chemical-free and non-abrasive. If you want to DIY diamond clean, use a soft-bristled toothbrush, soap, and warm water to get the job done.
How do I care for my Gold and Platinum jewellery?
Professional cleanings are recommended as often as once a year. We encourage you to bring your MOH jewellery back to us for professional servicing. Our team is knowledgeable and experienced in all aspects of jewellery care, including cleaning gemstones, restringing pearls and repairing clasps and earring backs.
Examine your jewellery regularly to make sure settings are snug and clasps are secure. Avoid exposing gold jewellery to household bleach, which will quickly cause gold to discolour and possibly disintegrate. To maintain its beauty, we recommend using a mild dish soap and warm water. Rinse and pat dry with a lint free cloth to avoid scratching.
Jewellery storage is important as well. Always keep your jewellery wrapped in a protective box, case or tarnish-resistant pouch. Between wearings, we recommend that you place it back in its original case or another suitably lined box or pouch.
How do I care for gemstones?
All gemstones are very precious and you must protect them by avoiding contact with abrasive surfaces and impact against hard surfaces. It is best to boutique gemstones separately, ideally in the box in which they were received or in a soft fabric pouch.
If carrying our hard labour work, we advise taking off your jewellery to protect your gemstones.
To clean your gemstones, it is best to use a soft, lint-free cloth. However, soap, water and liquid cleaners must not be used on certain gemstones, so it is best to contact Customer
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Complimentary returns
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Complimentary and Eco-friendly packaging
PAYMENT
XWe accept following payments.
Accepted payment methods:
- Payments are accepted via credit card, debit card, PayPal and Klarna with a valid billing and shipping address
- Accepted credit cards are Visa, American Express and Mastercard
- Bank transfer
- Telephonic Payments
Klarna is available for purchases up to £4000 with pay now, up to £2500 when paying in instalments and up to £2500 when paying after 30 days.
Bank Transfers: Bank Transfers are also accepted. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. In order to pay by Bank Transfer, please contact our Customer Care . Please note that processing purchases by Bank Transfer can take up to 6 business days.
Also note that additional validation may be required. Orders must be placed with a valid billing and shipping address*. Your billing address must correspond to the address of your credit card, or we will not be able to process your order. All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.
Telephonic Payments: We also undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please contact our Customer Care for more details during our opening hours - Mon-Fri (9.30am to 5.30pm).
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